You have 30 days from the delivery date of your bicycle or scooter to request a full refund. Feel free to try it out for up to 10 days, and if it doesn't excite you, you're welcome to return it as per our refund policy. Refunds are processed within 5 to 10 business days. To initiate a return, please reach out to us at contact@ngmobility.com.au or via our website chat.

NGMobility provides the option to test products in-store. Simply complete a form at our location and provide your ID or Driver's license.

In a general sense, the warranty spans 2 years for the frame of our bicycles or Scooters. Additionally, components such as batteries, tyres, and brakes are protected for a 6-month duration.

It is legal to ride an electric scooter in Australia, however, the nuances vary from state to state. From age limits to personal mobile device use, each territory and state has their own laws when it comes to using e-Scooters in public. In New South Wales, the use of private e-Scooters in public roads and road-related areas including footpaths and bike lanes is not legal. You must wear a helmet, use lights after dark, and be at least 16 years old to ride an electronic scooter. Visit Transport for NSW for exact locations and providers. In Queensland and Brisbane, electric scooters are classed as personal mobility devices, and you are able to use them as long as you follow all standard motorist road rules as well as a few scooter-specific specifications. Electric scooters are allowed on footpaths and shared paths as long as it is not prohibited, with a speed limit of 50 km/s or less. Riders between the ages of 12 - 15 must have adult supervision, and anyone above the age of 16 can ride unsupervised. Visit Queensland Transport for more rules and limitations. Visit all state transport resources for further information about riding an e-scooter in public.

Electric scooters are famous for being easy to use, ride and maintain, and the range of models available at NG Mobility ensures that you will be completely comfortable whether you’re rolling to meetings, exploring your neighbourhood or tackling wilder terrain. Getting to know your model is the best way to find maximum comfort with your electric scooter. The high-quality models we offer bring you total ease and simplicity, so you can ride your electric scooter your way. If you have any further questions about comfort or fit, don’t hesitate to get in touch. Our team will help to give you all the information you need to make the best decision for you.

In some states and territories such as South Australia, Queensland, Northern Territory and Western Australia, you can ride e-scooters with a driver's license. In others, you need to undergo training and a motorised scooter test in order to ride on the roads. Rules and regulations vary from state to state, it is recommended that you consult each state’s transport website and other resources to make sure you can safely ride your electric scooter in public.

The best way to protect your electric scooter is to keep it in a dry, cool place away from weather conditions. Moisture and extreme weather can cause unnecessary damage to your model, and therefore it is best to keep it in a temperature-controlled environment. Avoid leaving your electric scooter outside or exposed to cold temperatures as these can damage your model’s battery and internal functions as well as risk damage to the exterior.

Some electric scooter models can be used in light rain and damp conditions. It is not recommended to expose your electric model to the rain, and it is best to wait until the weather clears to get back on the roads. As it is a model with electric components, it is not conducive to wet weather conditions. Check the water-resistance rating of your scooter to make sure that it can be exposed to light rain, and if in doubt choose not to use your electric scooter in the rain.

Yes, your electric scooter can climb uphill. This will vary depending on how steep the hills are and the weight of the rider, so it is important to take varying factors into consideration before attempting to ride uphill on an electric scooter. While most electric scooters can undergo a gentle incline, not all are suitable for steep hills. Models with higher power and weight-bearing capacity will be able to conquer hills with more ease.